Support is available to assist with queries, account‑related issues, technical concerns or general feedback. UK players can contact the team through convenient channels including email, telephone and live chat. Staff can help with verification, payments, bonus enquiries and site access, and they prioritise security and account integrity. Response times vary by channel; urgent account or security matters receive priority. Please include your account ID when submitting documents via the cashier or support portals for faster handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (account and billing) |
| Affiliate enquiries | [email protected] (programme and partner queries) |
| Payments | [email protected] (withdrawals and billing queries) |
| Data protection | [email protected] (UK GDPR requests) |
| Phone | +44 20 3675 4821 |
| Working hours | Mon–Fri, 09:00–18:00 |
Email is the preferred method for detailed enquiries, account issues or requests that require documents or explanations — please contact [email protected]. Always include a clear subject line and up‑to‑date contact details (full name and phone number) so the team can identify your account and respond without delay. Attach any relevant documents and allow time for verification.
Support enquiries are typically responded to within one business day. Most routine questions receive a reply the same day, while more complex issues — such as KYC checks, payment investigations or account disputes — may require additional time to resolve and could take several days depending on their nature. Expect updates by email or live chat as work progresses.
Feedback, suggestions and ideas to improve the website are welcome. Please share comments about features, promotions, content or usability — every message is reviewed carefully by the team and helps shape future updates. Input directly contributes to improving the service and user experience; thank you for taking the time to tell the team how the site can be better.
