This Privacy Policy explains how Playpalm collects, uses and protects personal information when you register, use our services or visit our website. We respect your privacy and set out below the types of information we may process, how it is used, who we may share it with and the choices and rights available to you.
We collect information needed to provide accounts, process transactions and maintain security. This includes data you give us directly and information gathered automatically during use of our services.
Personal data includes details you provide when registering or verifying your account: name, date of birth, residential address, email address, telephone number and identity documents where required for verification. We also hold account credentials and any communications you send to us.
Technical data is collected automatically and may include IP address, device identifiers, browser type and settings, operating system, geographic location inferred from your IP, and logs of your interactions with the site. This information helps maintain the service, prevent fraud and improve performance.
Transactional data covers deposit and withdrawal records, payment method details (as necessary for processing), bet and play history, bonuses or promotional credits applied to an account, and records of disputes or chargebacks. We retain transactional records for operational, compliance and audit purposes.
We use data to create and manage accounts, process payments, verify identity, detect and prevent fraud and money laundering, and provide customer support. Data also helps us maintain site security, fulfil legal obligations and respond to enquiries. Where appropriate, aggregated and anonymised data may be used for analysis and service improvement.
We implement administrative, technical and physical measures to protect personal information from unauthorised access, disclosure or loss. Access to personal data is limited to employees and contractors who require it for legitimate business purposes. We review our security processes regularly and update them as necessary.
We use cookies, web beacons and similar technologies to enable functionality, remember preferences, measure performance and deliver basic analytics. You can control cookie preferences via your browser settings or through provided cookie controls on the site. Some features may be unavailable if cookies are disabled.
Subject to applicable law, you have rights to access, correct or restrict processing of your personal data, and to object to certain processing activities. You may also request a copy of the personal information we hold about you in a portable format where applicable.
You can update account details through your account settings or by contacting support. Requests to access, correct or delete data will be handled in line with legal requirements; we may retain certain records where required by law or for legitimate business reasons.
We may share information with service providers who act on our behalf for payment processing, identity verification, analytics, fraud prevention and customer support. We may also disclose data when required by law, to protect rights or for safety reasons. Third parties are contractually required to protect the information they process for us.
We may update this policy from time to time. Material changes will be communicated where appropriate and the latest version will be available on the website. Please check this page regularly for any updates. If you have questions about this policy, contact [email protected].
