At Playpalm we are committed to safer gambling and to helping players keep control of their play. We aim to promote a secure, transparent environment where enjoyable entertainment does not become harmful. We encourage all customers to set personal boundaries, to use the tools available in their account and to seek support if play starts to feel out of control.
Our approach is based on prevention, transparency and support. We provide clear information about safer gambling options, offer straightforward controls to manage activity, and maintain a confidential route for anyone who needs help. We encourage responsible behaviour and take reports of potential harm seriously.
Players can set deposit limits to control how much they add to their account. Limits are typically available on a daily, weekly and monthly basis and can be adjusted in the account settings. Setting a lower limit is a practical way to manage overall spending.
Loss limits let you cap the amount you are prepared to lose over a chosen period. These limits act alongside deposit controls and provide an additional safeguard against extended losses.
Time limits and reality checks help moderate session length. Players can activate session reminders, set maximum session times or take a short account break. Account breaks are useful for pausing activity for a defined number of days or weeks.
If you need a longer break, self‑exclusion is available. This can be applied for a fixed period or permanently and prevents access to the account during that time. Self‑exclusion can usually be arranged through account settings or by contacting support, and it is accompanied by information on how to access independent help if required.
If gambling is causing harm, contact a specialist organisation for confidential advice. UK‑based options include GamCare, GambleAware and Gambling Therapy, which provide helplines, webchat and self‑help tools. You can also contact our support team for guidance on account controls and self‑exclusion.
