This page sets out the terms and conditions governing use of Playpalm’s platform. It describes the relationship between the company and users, the rules that apply to accounts and transactions, and the standards we expect of people who register and play. By creating or using an account you accept these terms and any updates we publish.
Account holders must provide accurate, current and complete information when registering and during account maintenance. We may require identification and supporting documents to verify identity, address or source of funds before allowing certain activity, including withdrawals. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you suspect unauthorised access you must notify support immediately. Multiple, duplicate or fraudulent accounts are not permitted and may be suspended or closed.
Use of the platform is restricted to persons who meet applicable legal requirements in their jurisdiction. You must be of legal gambling age where you live and not be located in a territory we exclude. By registering, you confirm you meet these eligibility criteria. We reserve the right to refuse registration or restrict access where local law or our policies require it.
Players must use the platform lawfully and in good faith. Prohibited conduct includes fraud, money laundering, collusion, use of bots or unauthorised software, abusive behaviour towards staff, and any attempt to manipulate games, bonuses or account balances. Chargebacks, tampering with billing methods, or attempts to circumvent account limits may result in suspension, forfeiture of funds or permanent account closure.
Promotions are subject to specific terms which are published with each offer. General rules include that only one welcome or promotional offer may apply per person or household unless stated otherwise, and that promotional funds are subject to wagering, contribution and game‑type restrictions. We may withhold bonus credits or winnings where we reasonably suspect abuse or where a promotion was claimed in error. Check the applicable promotion terms for full details.
We accept a range of payment methods; available options, minimums, maximums and any fees are shown in the cashier. Deposits are usually credited immediately but are subject to your payment provider’s processing. Withdrawals are subject to verification checks and may require additional documentation. We may apply account or VIP limits, and we may delay, suspend or split payments when checks are necessary to comply with our policies or to prevent fraud.
If you have a complaint you should contact support so we can investigate. We aim to resolve disputes promptly and fairly; where an agreement cannot be reached the parties may seek independent advice or pursue other remedies available under law. Bringing false claims or abusive complaints may itself be treated as a breach of these terms.
We may revise these terms from time to time. Material changes will be communicated via the account area or by other reasonable means. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. If you do not accept a change you should stop using your account and contact support.
